❓ Frequently Asked Questions

Find answers to the most common questions about Sports Buddies. Can't find what you're looking for? Contact our support team.

FAQ Categories

Browse questions by category to quickly find the information you need.

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Getting Started

Questions about creating an account, setting up your profile, and making your first connection.

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Safety & Security

Information about our safety features, verification process, and trust building measures.

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Matching & Connections

How our matching system works and tips for building meaningful connections.

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App Features

Questions about specific features, settings, and how to use the platform effectively.

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Pricing & Plans

Information about free features, premium plans, and subscription options.

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Support & Help

How to get help, contact support, and resolve common issues.

Common Questions

Click on any question to see the answer. Only one question can be open at a time.

What is Sports Buddies?

Sports Buddies is a social networking platform designed specifically for athletes and sports enthusiasts. We help you find like-minded sports partners, organize activities, and build a community around your athletic interests.

Whether you're looking for a tennis partner, a running buddy, or a team for pickup basketball, Sports Buddies makes it easy to connect with people who share your passion for sports.

How does the matching system work?

Our matching system uses advanced algorithms to connect you with compatible sports partners based on several factors:

  • Sports preferences: The sports you're interested in playing
  • Skill level: Your experience and ability in each sport
  • Location: Your general area for convenient meetups
  • Availability: When you're free to play
  • Goals: Whether you want casual play or competitive matches

The system continuously learns from your interactions to provide better matches over time.

Is Sports Buddies safe to use?

Yes, safety is our top priority. We implement multiple safety measures including:

  • User verification: Identity verification and background checks
  • ShowScore™ system: Community-driven rating system
  • Reporting tools: Easy reporting of inappropriate behavior
  • Safety features: Emergency support and location sharing
  • Community guidelines: Clear rules and enforcement

We also provide safety tips and best practices to help you stay safe while meeting new people.

How do I create a great profile?

Creating an engaging profile is key to finding great matches. Here are some tips:

  • Add clear photos: Show yourself engaged in sports activities
  • Be honest about skill level: Accurate representation helps with matching
  • List all sports interests: Include both primary and secondary sports
  • Write a compelling bio: Share your passion and what you're looking for
  • Update availability regularly: Keep your schedule current
  • Add location information: Help others find you easily

Remember, a complete profile increases your chances of finding compatible partners!

What should I do if I have a bad experience?

If you have a negative experience, we want to know about it. Here's what to do:

  • Report immediately: Use our in-app reporting feature
  • Block the user: Prevent further contact
  • Contact support: Reach out to our safety team
  • Leave honest feedback: Help other users make informed decisions
  • Document details: Keep records of what happened

We take all reports seriously and will investigate promptly. Your safety and satisfaction are our priorities.

Can I organize events on Sports Buddies?

Absolutely! We encourage users to organize events and activities. You can:

  • Create events: Set up pickup games, tournaments, or social meetups
  • Invite participants: Reach out to your connections and the community
  • Manage RSVPs: Track who's coming and communicate details
  • Share photos: Document your events and build community
  • Build reputation: Organizing successful events improves your ShowScore™

Event organization is a great way to build community and meet new people who share your interests.

How does the ShowScore™ rating system work?

The ShowScore™ system is our community-driven rating mechanism that helps build trust:

  • Rating factors: Reliability, sportsmanship, safety, and community contribution
  • Community feedback: Users rate each other after meetups
  • Verification bonus: Verified profiles get score boosts
  • Activity rewards: Regular participation improves your score
  • Transparency: Your score is visible to other users

A higher ShowScore™ indicates a trustworthy, active community member and helps you find better matches.

Is Sports Buddies free to use?

Sports Buddies offers a free tier with core features. Premium features are available through subscription plans that provide enhanced matching, advanced filters, and priority support.

Our free tier includes basic matching, messaging, and event creation. Premium features include advanced filters, unlimited messaging, priority customer support, enhanced profile visibility, and access to exclusive community events.

What premium features are available?

Premium features include advanced matching filters, unlimited messaging, priority customer support, enhanced profile visibility, and access to exclusive community events.

We're constantly adding new premium features based on user feedback and community needs. Premium subscribers also get early access to new features and exclusive content.

How do I contact customer support?

We offer multiple ways to get help:

  • In-app support: Use the help section within the app
  • Email support: Contact us at support@joinsportsbuddies.app
  • Live chat: Available during business hours
  • Help documentation: Comprehensive guides and FAQs
  • Community forum: Get help from other users

For urgent safety concerns, use our emergency support feature which provides immediate assistance.

Can I use Sports Buddies for business networking?

While Sports Buddies is primarily designed for recreational sports connections, many users have found valuable business networking opportunities through shared sports interests.

However, we ask that users respect the community's purpose and avoid aggressive business promotion. Building genuine sports relationships often leads to natural business connections, but the focus should remain on sports and community building.

What if I want to delete my account?

You can delete your account at any time through your account settings. When you delete your account:

  • Profile removal: Your profile and personal information are deleted
  • Connection loss: All connections and messages are removed
  • Event history: Your event participation history is deleted
  • Data retention: Some data may be retained for legal compliance

Before deleting, consider deactivating your account temporarily if you think you might want to return later.

Explore More Documentation

Discover other helpful guides and resources to get the most out of Sports Buddies.

🎯 Getting Started

Learn the basics of Sports Buddies, create your profile, and make your first connection.

📱 User Guides

Master all the features and learn how to get the most out of Sports Buddies.

🛡️ Safety & Trust

Learn about our PlaySafe™ features, verification process, and how we protect our community.

🤝 Community

Understand our community guidelines, moderation policies, and how to be a great community member.

⚙️ API & Developers

Technical documentation for developers, integrations, and API access.

❓ Help & Support

Find answers to common questions and get help when you need it.

📋 Policies

Read our terms of service, privacy policy, and other important legal documents.