We're here to help! Get in touch with our support team through multiple channels for assistance with any questions or issues.
Choose the support method that works best for your needs. We offer multiple channels to ensure you get the help you need quickly and efficiently.
Get help directly from within the Sports Buddies app using our built-in support system.
Send us a detailed message and we'll respond with comprehensive assistance.
Speak directly with our support team for immediate assistance with urgent issues.
Chat with our support team in real-time for quick answers and immediate help.
Detailed information about each support channel and when to use them for the best experience.
Access support directly from the Sports Buddies app for the most convenient help experience.
Settings > Help & Support > Contact Support
App-related issues, account problems, feature questions, general inquiries
Usually within 24 hours, often much faster
Send detailed messages with attachments and screenshots for complex issues that require thorough investigation.
General Support: support@joinsportsbuddies.app
Technical Issues: tech@joinsportsbuddies.app
Safety Concerns: safety@joinsportsbuddies.app
Complex issues, detailed explanations, screenshots, multiple questions
24-48 hours for detailed responses
Speak directly with our support team for immediate assistance with urgent matters.
General Support: 1-800-SPORTS-BUDDIES
Emergency Safety: 1-800-SPORTS-HELP
Technical Support: 1-800-SPORTS-TECH
Urgent issues, complex problems, immediate assistance, detailed explanations
Immediate during business hours
Get instant help through our live chat system for quick questions and immediate assistance.
Monday-Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Quick questions, immediate help, simple issues, real-time assistance
Instant during business hours
Find out when our support team is available and plan your contact accordingly.
Our support team is available during these hours to provide you with the best possible assistance.
Note: Emergency safety support is available 24/7. For urgent safety concerns outside of business hours, please call our emergency line or use the in-app emergency support feature.
Our support team can assist you with a wide range of topics and issues related to Sports Buddies.
Help with setting up new accounts and profile creation
Password reset, account recovery, and access problems
Updating profile information, photos, and preferences
Closing accounts and data removal requests
Questions about matching, compatibility, and suggestions
Creating events, RSVP management, and coordination
Chat features, notifications, and communication tools
Rating system, trust scores, and community standing
Reporting inappropriate behavior and safety issues
ID verification, account verification, and trust features
Understanding rules, policies, and community standards
Urgent safety situations and immediate assistance
Slow loading, crashes, and performance problems
Issues with specific devices, operating systems, or browsers
Malfunctioning features and unexpected behavior
Problems with app updates and new version installations
Use this form to send us a detailed message. We'll get back to you as soon as possible.
Response Time: We typically respond within 24-48 hours. For urgent issues, please call our support line.
Discover other helpful guides and resources to get the most out of Sports Buddies.
Learn the basics of Sports Buddies, create your profile, and make your first connection.
Master all the features and learn how to get the most out of Sports Buddies.
Learn about our PlaySafe™ features, verification process, and how we protect our community.
Understand our community guidelines, moderation policies, and how to be a great community member.
Technical documentation for developers, integrations, and API access.
Find answers to common questions and get help when you need it.
Read our terms of service, privacy policy, and other important legal documents.