Learn how our dedicated moderation team works to maintain a safe, positive, and inclusive environment for all Sports Buddies members.
We use a combination of automated systems, human moderators, and community reporting to maintain the highest standards of safety and behavior.
AI-powered content filtering and behavior analysis that works 24/7 to detect potential violations.
Experienced safety professionals who review complex cases and make nuanced decisions about community standards.
Empowering our community members to report violations and help maintain standards through collective vigilance.
Meet the dedicated professionals who work around the clock to keep our community safe and welcoming.
Our moderation team consists of specialized professionals with backgrounds in community safety, sports management, and digital security.
Experts in community safety, conflict resolution, and behavioral analysis with specialized training in sports environments.
Professionals who review user-generated content, profiles, and communications for policy violations and safety concerns.
Team members who engage with users, provide guidance, and help build positive community culture and relationships.
Specialists who analyze user behavior patterns, investigate complex cases, and improve our automated detection systems.
Our systematic approach to handling violations ensures fair, consistent, and effective moderation outcomes.
Violations are identified through automated systems, user reports, or proactive monitoring by our team.
Automated detection is instant, while user reports are reviewed within 24 hours.
Our safety team conducts a preliminary assessment to determine violation severity and appropriate response level.
Urgent safety concerns are reviewed immediately, while standard violations are processed within 4 hours.
Detailed investigation including evidence review, user history analysis, and context evaluation for complex cases.
Simple cases are resolved quickly, while complex investigations may take up to 48 hours.
Appropriate action is taken based on violation severity, and all parties are notified of the outcome.
Actions are implemented immediately, with detailed communication sent within 24 hours.
Ongoing monitoring of user behavior, follow-up support, and prevention measures for future violations.
Continuous monitoring and support to prevent repeat violations and promote positive behavior.
Understanding the different types of violations helps users avoid policy violations and helps our team apply appropriate consequences.
Immediate threats to user safety that require urgent response and may result in immediate account suspension.
Direct threats of harm, violent language, or promotion of dangerous activities.
Persistent unwanted contact, following, or intimidating behavior toward other users.
Promotion or facilitation of illegal activities, drugs, or criminal behavior.
Behavior that violates our community guidelines and may result in warnings or temporary restrictions.
Offensive, vulgar, or inappropriate language, images, or behavior in the community.
Unsolicited commercial messages, repetitive content, or misuse of platform features.
Impersonation, false information, or misleading profile content.
Breaches of platform policies that may affect user experience and community trust.
Sharing private information, unauthorized screenshots, or violating user privacy.
Exploiting platform features, creating multiple accounts, or circumventing restrictions.
Behavior that significantly disrupts community activities or creates negative experiences.
We believe in fair treatment and provide a clear process for users to appeal moderation decisions they believe are incorrect.
If you believe a moderation action was taken in error, you have the right to appeal the decision through our formal appeals process.
Use the appeal form in the app or email appeals@joinsportsbuddies.app with your case details.
Our appeals team reviews your case with fresh eyes, considering all available evidence.
You'll receive a final decision within 5 business days, with detailed explanation.
If needed, cases can be escalated to senior management for final review.
Appeal Requirements: Include your username, the specific action being appealed, evidence supporting your case, and any relevant context or explanations.
We believe in being transparent about our moderation practices and holding ourselves accountable to our community standards.
Average time to respond to user reports and concerns
Percentage of moderation decisions upheld on appeal
Average time to resolve standard violation cases
User satisfaction with moderation outcomes and processes
Regular Reporting: We publish quarterly transparency reports detailing our moderation activities, outcomes, and community impact metrics.
Discover other helpful guides and resources to get the most out of Sports Buddies.
Learn the basics of Sports Buddies, create your profile, and make your first connection.
Master all the features and learn how to get the most out of Sports Buddies.
Learn about our PlaySafe™ features, verification process, and how we protect our community.
Understand our community guidelines, moderation policies, and how to be a great community member.
Technical documentation for developers, integrations, and API access.
Find answers to common questions and get help when you need it.
Read our terms of service, privacy policy, and other important legal documents.