🆘 Help & Support

Get the help you need to make the most of your Sports Buddies experience

🌟 Welcome to Help & Support

We're here to help you succeed on Sports Buddies! Whether you're a new user getting started or an experienced athlete looking for advanced features, our comprehensive help resources and support team are ready to assist you.

🎯 Our Support Promise

We provide multiple support channels, comprehensive documentation, and a dedicated team to ensure you always have the help you need when you need it.

⚡ Quick Actions

Get help immediately with these quick access options:

🚨 Emergency

Safety concerns or emergencies

📧 Contact Support

Email our support team

💬 Live Chat

Get instant help

📱 In-App Help

Help directly in the app

📚 Self-Service Resources

Find answers quickly with our comprehensive help resources:

HELPFUL

Frequently Asked Questions

Quick answers to the most common questions about Sports Buddies.

  • Account setup and management
  • Profile creation and optimization
  • Matching and connections
  • Safety and verification
View FAQ
HELPFUL

Getting Started Guides

Step-by-step guides to get you up and running quickly.

  • Quick start guide
  • Profile setup tutorial
  • First connection guide
  • App navigation help
Get Started
HELPFUL

User Guides

Comprehensive guides for all platform features.

  • BuddyMatch™ algorithm
  • Messaging and communication
  • Events and activities
  • Notifications and alerts
View Guides
HELPFUL

Safety & Trust Resources

Learn about our safety features and trust-building tools.

  • PlaySafe™ features
  • Verification process
  • Community guidelines
  • Safety best practices
Learn More

📧 Contact Support

Need personalized help? Our support team is here for you:

IMPORTANT

General Support

Get help with general questions and platform usage.

Contact Support
URGENT

Safety & Emergency

Immediate assistance for safety concerns and emergencies.

  • Emergency: Use emergency button in app
  • Safety team contact
  • Emergency services
  • 24/7 safety hotline
Safety Resources
INFO

Technical Support

Help with technical issues and app problems.

Get Help
INFO

Community Support

Get help from the Sports Buddies community.

Community

🔧 Troubleshooting

Common issues and their solutions:

Account Issues

Problems with your account and profile.

  • Can't log in
  • Password reset
  • Account locked
  • Profile problems
View Solutions

App Problems

Technical issues with the mobile app.

  • App crashes
  • Slow performance
  • Feature not working
  • Update issues
View Solutions

Matching Issues

Problems with the BuddyMatch™ algorithm.

  • No matches showing
  • Poor match quality
  • Filter problems
  • Location issues
View Solutions

Communication Problems

Issues with messaging and notifications.

  • Messages not sending
  • No notifications
  • Chat problems
  • Contact issues
View Solutions

📞 Support Channels

Multiple ways to get the help you need:

In-App Support

Get help directly through the Sports Buddies app.

  • Help & Support section
  • Live chat support
  • Report issues
  • Feature requests

Email Support

Send detailed questions and get comprehensive answers.

  • Detailed explanations
  • File attachments
  • Follow-up conversations
  • Documentation links

Community Forum

Get help from other users and community members.

  • Peer-to-peer support
  • Community discussions
  • Best practices sharing
  • User experiences

Video Support

Visual guides and video tutorials.

  • Step-by-step videos
  • Feature demonstrations
  • Best practices
  • Common solutions

⏰ Support Hours & Response Times

When you can expect to hear back from us:

General Support

Standard support for general questions and issues.

  • Hours: Monday-Friday, 9 AM - 6 PM EST
  • Response: Within 24 hours
  • Priority: Normal
  • Channel: Email, In-App

Safety Support

Immediate assistance for safety concerns.

  • Hours: 24/7
  • Response: Immediate
  • Priority: High
  • Channel: Emergency Button, Hotline

Technical Support

Help with technical issues and app problems.

  • Hours: Monday-Friday, 8 AM - 8 PM EST
  • Response: Within 4 hours
  • Priority: Medium
  • Channel: Email, Live Chat

Community Support

Assistance with community and moderation questions.

  • Hours: Monday-Friday, 10 AM - 7 PM EST
  • Response: Within 12 hours
  • Priority: Normal
  • Channel: Email, Forum

💭 Feedback & Improvement

Help us improve Sports Buddies by sharing your thoughts:

Feature Requests

Suggest new features or improvements to existing ones.

  • Submit feature ideas
  • Vote on existing requests
  • Track implementation status
  • Get notified of updates
Submit Request

Bug Reports

Report any issues or problems you encounter.

  • Detailed bug descriptions
  • Screenshots and videos
  • Device information
  • Steps to reproduce
Report Bug

User Experience

Share feedback about your overall experience.

  • Usability feedback
  • Design suggestions
  • Workflow improvements
  • Accessibility needs
Share Feedback

Documentation

Help improve our help resources and documentation.

  • Content suggestions
  • Clarity improvements
  • Missing information
  • Translation help
Improve Docs

📚 Additional Resources

More ways to get help and learn about Sports Buddies:

API Documentation

For developers and technical users.

  • API reference guides
  • Integration examples
  • SDK documentation
  • Developer support
View API Docs

Policy Documentation

Legal and policy information.

  • Terms of service
  • Privacy policies
  • Community guidelines
  • Legal compliance
View Policies

Community Resources

Community guidelines and moderation policies.

  • Community standards
  • Moderation policies
  • Community events
  • Safety guidelines
View Community

Contact Information

All our contact methods and information.

  • Main contact page
  • Department contacts
  • Office locations
  • Social media
Contact Us

Explore More Documentation

Discover other helpful guides and resources to get the most out of Sports Buddies.

🎯 Getting Started

Learn the basics of Sports Buddies, create your profile, and make your first connection.

📱 User Guides

Master all the features and learn how to get the most out of Sports Buddies.

🛡️ Safety & Trust

Learn about our PlaySafe™ features, verification process, and how we protect our community.

🤝 Community

Understand our community guidelines, moderation policies, and how to be a great community member.

⚙️ API & Developers

Technical documentation for developers, integrations, and API access.

❓ Help & Support

Find answers to common questions and get help when you need it.

📋 Policies

Read our terms of service, privacy policy, and other important legal documents.